Privacy Policy for MJS Security
At MJS Security, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We’re committed to keeping your details safe while delivering top-quality security solutions in Welkom and Virginia. If you have questions, reach out to us at 057 402 0011 or info@mjssec.co.za.
1. Who We Are
MJS Security is a security company based at 89 Virginia Way, Welkom, South Africa. With 22 years of experience, we provide 24/7 monitoring and armed response, guarding, and technical services to over 700 clients in Welkom and Virginia. This policy applies to all interactions with us—whether you’re a client, visitor, or job applicant.
2. Information We Collect
We collect only what we need to serve you effectively:
Personal Details: Your name, phone number, email address, and physical address when you sign up for services or contact us.
Service-Related Info: Details about your property (e.g., alarm system type, guarding needs) to provide monitoring, response, or installations.
Payment Info: Billing details (e.g., bank info or payment history) when you pay for services, handled securely via our accounts team at accounts@mjssec.co.za.
Job Applications: CVs and contact info if you apply for a role with us via cv@mjssec.co.za.
Website Use: Basic data like your IP address or browser type when you visit our site, collected automatically to improve your experience.
We don’t collect sensitive info we don’t need, and we’ll always ask for your consent where required.
3. How We Use Your Information
We use your details to:
Provide and manage our services—like responding to alarms, guarding your property, or installing equipment.
Contact you about your account, service updates, or emergencies via phone (057 402 0011) or email (e.g., info@mjssec.co.za).
Process payments and keep our records straight.
Review job applications if you’re applying to join our 88-strong team.
Improve our website and services by understanding how people use them.
Meet legal obligations, like reporting to authorities if needed.
4. How We Protect Your Information
Your safety extends to your data:
We store your info securely, using locked files for physical records and encrypted systems for digital ones.
Only our trained, PSIRA-registered team members access your details—and only when necessary.
We monitor our systems 24/7, just like we monitor your alarms, to spot and stop any issues fast.
We keep your info only as long as we need it—usually for the duration of your service plus any legal retention period (e.g., tax records).
5. Sharing Your Information
We don’t sell or share your details for marketing purposes. We only share when:
It’s necessary to deliver services—like giving a supplier your address for equipment delivery.
We’re required by law, such as responding to a court order.
You give us permission, like if you ask us to coordinate with another company on your behalf.
Any third parties we work with (e.g., equipment brands like Hikvision or Centurion) are held to strict privacy standards.
6. Your Rights
Under South African law, you can:
Ask to see what info we have about you—email info@mjssec.co.za to request it.
Correct any mistakes in your details—just let us know.
Ask us to delete your info if we no longer need it (though we may keep some for legal reasons).
Object to how we use your info if you think it’s not right—contact us, and we’ll sort it out.
Withdraw consent if you’ve given it (e.g., for updates), though this won’t affect services already underway.
We’ll respond to your requests within 30 days, free of charge unless it’s a big ask.
7. Cookies and Website Tracking
Our website may use cookies—small files that help it work better. These might track:
How you navigate our site (e.g., which pages you visit).
Basic device info (e.g., browser type).
We use this to make the site faster and easier to use. You can turn off cookies in your browser, but it might affect how the site works.
8. Changes to This Policy
We might update this Privacy Policy as our services grow or laws change. The latest version will be posted here, effective from the “Last Updated” date above. If big changes happen, we’ll let you know via email or a notice on our site.
9. Contact Us
Got questions or concerns about your privacy? Reach out:
Phone: 057 402 0011
Email: info@mjssec.co.za
Address: 89 Virginia Way, Welkom, South Africa
We’re here to protect your info as fiercely as we protect your property. Thank you for trusting MJS Security!